The Psychology of Dealing with People
This seminar is about:
understanding the emotions and situation and attitudes of the person you are dealing with;
coming up with a plan for how to deal with this; and
putting it into practice effectively.
This is, in our view, the key talent required of credit management staff, managers, team leaders, and sales people. Almost everyone can do this to some extent. Everyone needs to be better at it. This seminar takes groundbreaking, comprehensive new psychology on how to deal with people and helps people to change their existing patterns of dealing with others. Those of us who teach it know that it works, because it's worked for us.
For example, your results will be influenced by how good you are at telling that the person you are dealing with is telling the truth, and if they're not, coming up with a plan for dealing with it, and then putting that plan into practice without having them swear at you and slam down the phone. Less socially intelligent people will either not pick that they are being lied to, or not feel that they can do anything about it - just wait to see whether the promise is kept and follow up then!
This is an exciting and fast developing area of psychology. Psychologists and neuroscientists know more about how and why people's emotions work than ever before, and that's why we've developed this seminar - to pass on the practical implications of this increasing understanding.
This skill is a type of intelligence, beyond what is measured in standard IQ tests. It involves things like your ability to feel what someone else is feeling, and your ability to strike the right tone with them.
As one author says, many of the abilities which make up social intelligence are "non-verbal, intuitive, and occur in the span of micro-seconds, more quickly than the mind can formulate thoughts about them... [T]hey elude what can be picked up in a paper-and-pencil test..." For example, one person may be able to instantly recognise that the tone in someone’s voice is saying that they are lying, while another person can’t. The difference is in their social intelligence.
The good news is, even though many of these skills are "unthinking", they can be improved with the right teaching and practice. That's what this seminar aims to do.
Seminars overview and registration: Australia / New Zealand