A receivables ledger with a high proportion of overdue debt is the result of inefficient outbound supply chain and credit management processes. The costs to the organisation are financial and customer service related. Improvement in this area often delivers an immediate result. Activities that provide opportunity for improvement are:
- Policy and procedure
- Collection / recovery processes
- Integration with the supply chain
- Clarity in roles and responsibilities
- Customer claims management
- Reporting and process controls
- System development and exploitation (SAP)
- Training and development
Benefits:
- Lower working capital
- Higher cash flow
- Less customer service
For further information email Peter Hattaway or phone 1800 127 285 (Australia) or 0800 12 8500 (NZ)