The type of issues that people look for outside assistance on, and which we have advised, on include:
- the big strategic issues - re-engineering the credit process, should we be giving credit at all? Should we be doing our own credit management?
- the writing of credit management policies, procedures and scripts for credit teams and call centres;
- advice on choices on software, outsourcing, collection agencies, staff, sale of debt, etc, and documents relating to RFPs and the selection process;
- planning and implementation of the integration of credit operations following mergers and takeovers;
- the centralisation of collection operations;
- design of invoices, statements and reminder letters;
- automation of billing processes, credit approval processes, collection processes, and processes for repossession and sale of repossessed goods;
- general review of credit and collections processes to improve results (in terms of reduced bad debt, increased retention of customers, lower operating costs, improved cashflow, etc) and give confidence to senior managers and boards of directors;
- review of draft credit-related legislation for government;
- drafting of credit terms and the practical application of the law relating to credit management:
- advice on insurance claims in relation to credit management and expert opinion for legal action;
- sundry papers on matters as diverse as ethics in credit management, the use of credit cards, and late payment fees, mentoring and support for credit managers;
- keynote speakers for conferences and a wide variety of training associated with change in the credit process.
For further information email Peter Hattaway or phone 1800 127 285 (Australia) or 0800 12 8500 (NZ)