To grow and thrive in today’s competitive environment, effective management of an organisations human resource is essential to the long-term value of a company and ultimately its survival. No more so than in a service function. Activities that provide opportunity for improvement are:
- Behavioural recruitment
- Service / cost mix
- Skills analysis
- Development programs
- Job descriptions and accountabilities
- Measurable and achievable objectives
- Sales staff awareness training
- Mentoring
Benefits:
- Higher profitability
- Better customer service
For further information email Peter Hattaway or phone 1800 127 285 (Australia) or 0800 12 8500 (NZ)