Hattaways Credit Management Training occupies an important niche in the credit industry in Australasia. We specialise in training for the industry and we believe, with some justification, that no-one spends more time and effort on the development of credit management training materials than Hattaways.
When we’re talking about training needs with a credit manager or training manager the word "assertiveness" often comes up, as in: "Susie needs some assertiveness training." But exactly what do they mean by the term. We’re going to look at what makes up "assertiveness", and thirteen tips for being more assertive, in particular when doing credit management. Generally, we’re talking about assertiveness in terms of ringing people and asking for... (Click to continue)