New Credit Management Publication
My three earlier books are all long out of print, and I have so many new things to tell people, so it's definitely time for another book. It's provisionally entitled On Talking to Debtors...
Indian debt collection call centres
This is audio of a radio interview Peter Hattaway did in December 2009 on the subject of off-shore call centres. Click to play.
Hattaways Credit Management Training occupies an important niche in the credit industry in Australasia. We specialise in training for the industry and we believe, with some justification, that no-one spends more time and effort on the development of credit management training materials than Hattaways.
New Australian and New Zealand seminars scheduled for 2010
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Wisdom from the guru
PPSA - why the Aussies will eventually copy us
I had the interesting experience the other day of trying to explain the New Zealand Personal Properties Security Act to a meeting of senior Australian credit managers at an organisation called the Australian Credit Forum. I was given 15 minutes plus time for questions, which didn't seem quite enough. On the other hand, the shorter the time, the less chance they had of asking questions that I would be unable to answer. (As it turned out, they... (Click to continue)
From our latest Australian bulletin - Vol 11, No 1, January 2010
- The value of insisting on payment arrangements in writing, and ideally by deed
Bookmakers’ debt collection processes prove effective - The distinction between debt collection and extortion
The former may not always work, but the latter leads to 3 years prison - How do you know when a company is insolvent and a director personally liable for insolvent trading?
A recent case with a checklist of the relevant factors
Have a look at previous Australian bulletins
or have a look at the New Zealand bulletin instead 