New Credit Management Publication
My three earlier books are all long out of print, and I have so many new things to tell people, so it's definitely time for another book. It's provisionally entitled On Talking to Debtors...
Hattaways Credit Management Training occupies an important niche in the credit industry in Australasia. We specialise in training for the industry and we believe, with some justification, that no-one spends more time and effort on the development of credit management training materials than Hattaways.
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Wisdom from the guru
How to set up an in-house debt collection operation
And why this has been a cash machine for some businesses Back in the 1980s, I was sent in to manage a debt collection business that the company I worked for had bought. The vendors hadn't spent much money on office equipment for some time. The staff worked on manual typewriters. Each debt had a paper file. They had a franking machine which was so old that it only went up to 8 cents; to frank a 40 cent envelope you had to turn the... (Click to continue)
From our latest Australian bulletin - Vol 12, No 1, May 2011
- The stress of collecting debts when English is your second language
Hard when you have to repeat yourself because debtors can’t understand your accent - What does a credit controller have to prove to a judge in a simple guarantee case?
A simple example of the elements necessary to prove an undefended claim for $300,000 - A case study of one of the ways consumers build big debts
Failure to meet child support liabilities leads to substantial penalties - More NZ examples of companies losing money by not registering on the PPSR
Surely no-one would be so foolish? Yes they would!
Have a look at previous Australian bulletins
or have a look at the New Zealand bulletin instead 