New Credit Management Publication
My three earlier books are all long out of print, and I have so many new things to tell people, so it's definitely time for another book. It's provisionally entitled On Talking to Debtors...
Indian debt collection call centres
This is audio of a radio interview Peter Hattaway did in December 2009 on the subject of off-shore call centres. Click to play.
Hattaways Credit Management Training occupies an important niche in the credit industry in Australasia. We specialise in training for the industry and we believe, with some justification, that no-one spends more time and effort on the development of credit management training materials than Hattaways.
New Australian and New Zealand seminars scheduled for 2010
Book now for earlybird discounts
All our courses carry a money-back guarantee
Wisdom from the guru
How to Centralise your Credit Department
How does your credit manager feel about relocating say to Nelson or Tauranga? Credit management teams in larger corporations in New Zealand and elsewhere around the world have undergone some dramatic changes in the 90s which fit under the overall heading of "working smarter". Specifically the changes have meant outsourcing or automating credit tasks, slashing the numbers of people involved and moving the survivors to a new location. This... (Click to continue)
From our latest Australian bulletin - Vol 11, No 2, February 2010
- How directors ripped off their creditors, and how ASIC pursued the lawyer who advised them
A case to strike fear into the hearts of dastardly business advisors. Go ASIC! - Company closes down and new one takes over the business – creditor not told
Director ends up personally liable for misleading and deceptive conduct - A reminder that owning a struggling business is very stressful
Another potted history of small business failure in the Queensland building industry
Have a look at previous Australian bulletins
or have a look at the New Zealand bulletin instead 